We offer a range of flexible support arrangements to suit any size of organisation or IT environment – you can choose from casual support through to our OnDemand, ProActive, or FullManagement support plans. 1Call support plans can be customised and are based on a service level agreement.
Our services include:
1Call operates an online CRM system for service management, which enables us to maintain extensive documentation of customer IT environments and service history. Customers with service level agreements can access the CRM system via a secure website to log service calls, monitor active calls and review service history and inventory.