Why Add Cloud Backup?

Why Microsoft 365 Customers Need a Backup Solution

Many business owners using Microsoft 365 believe that their data is totally secure. The reality, however, is a different story. Although Microsoft offers many benefits in productivity, efficiency, and collaboration with Microsoft 365, the company doesn’t provide users with a comprehensive backup system for their underlying data. SkyKick Cloud Backup from 1Call can fill that data protection gap for Microsoft 365.

Hacking and theft, user error, and unauthorised insider actions all put user data at risk in the cloud. While companies do their best to prepare and protect against these problems, no plan is foolproof, and stories of data loss are far from rare, with the average data breach costing small businesses US$149,000. About 32% of companies get hit by data loss in the cloud, with the most common cause being deletion. Although nearly two-thirds of data loss is accidental, 20% is lost to malicious intent, including hackers.

Cloud Backup Saves Data, Time, and Money

Cloud backup can be the difference between a slight blip and a disaster, and it can offer end customers a way to mitigate these risks. For example, data stored in a user’s OneDrive is automatically deleted thirty days after the account’s license is removed; many times businesses do not realise that users have been storing important documents in their OneDrive instead of SharePoint until it is too late. SkyKick Cloud Backup retains OneDrive data indefinitely, so this sort of information can be restored even after Microsoft have deleted it.

Similarly, deleting a Microsoft 365 Group automatically deletes all of the SharePoint and OneDrive data associated with the group; an innocent group cleanup can inadvertently and easily delete thousands of group documents and files. This information can be recoverable from the recycling bin for a while, but this would have had to have been done before permanent deletion by Microsoft occurs. Luckily, backing up group SharePoint files with SkyKick’s Cloud Backup would mean that all the files can be restored within minutes or hours — a significant improvement in efficiency and security.

Ransomware is another issue facing SMBs across the globe. Although it has become more sophisticated, many schemes are still simple and catch users off guard. The recent hack of the Waikato District Health Board here in New Zealand should offer a salutary example of how even well-resourced organisations can succumb to ransomware, and how difficult it can be to recover once hit.

The fact is that having only one copy of important data is asking for trouble, whether it’s stored in the cloud or elsewhere. If your data isn’t backed up, you could be facing not only a loss of productivity as you scramble to rebuild, but also a loss in revenue and reputation.

Microsoft 365 is an excellent service that gives you access to your data from virtually any place at any time — and across many devices. As a software-as-a-service (SaaS) built on the industry-leading Azure public cloud, Microsoft 365 offers users high reliability, geographic redundancy, secure connectivity, and basic data retention capability.

This should not, however, be confused with a comprehensive data protection solution. Microsoft does not back up Microsoft 365 user data, so it recommends that customers use third-party solutions. Furthermore, Microsoft doesn’t protect data from common issues like file corruption or everyday human error. Nor does it offer a way to easily revert to older versions if something goes wrong beyond their normal data retention policy.

SkyKick Cloud Backup

SkyKick Cloud Backup from 1Call Is Easy to Use, and Recovery Is Fast

Not all backups are created equal, however. When looking into a solution that can protect your data stored in the cloud, there are a few fundamental questions you should be asking your vendor:

  • What data is actually being backed up?
  • How is the backup data being stored and protected?
  • How often is data backed up, and how long is each backup version kept?
  • How easy is the data restoration process?


SkyKick Cloud Backup from 1Call is a flexible, agile, and reliable solution that offers comprehensive data protection across the full Microsoft 365 tenant, unlimited storage and retention of user data, and a hassle-free setup and run experience. And data recovery, when needed, happens fast, which gets your company up and running with minimum downtime. Contact us for more information or to explore your options.

Microsoft 365 Business for Protection & Security

For UK-based business iSalon, protecting sensitive customer data is their top priority. iSalon provides software and management systems to over 2,000 hair salons, and most of their customers are small business owners who have poured their life savings into their companies.

iSalon depends on security technology from Microsoft 365 Business to defend against information loss and cyberattacks like malware and malicious URLs. And with employees scattered across the UK, collaboration and productivity tools keep employees connected and engaged.

Learn how iSalon use Microsoft 365 Business to protect their business with this short video.

Contact Us for more information on how Microsoft 365 Business could help protect your business, or

Book a free Initial Online Technology Consultation with us to discuss your cloud security needs.

StorageCraft OneXafe Solo

Plug-and-Play Data Protection – Anywhere, Anytime Management

Up to two-thirds of small and medium enterprises have experienced critical infrastructure failures such as malware attacks. Many of these organisations struggle to recover from the data loss, reputation loss or capability loss that results from these events. Data loss and downtime are the killer outcomes of these events that can bring even the biggest organisations down. Data and system backup is a key mitigation strategy to protect against these types of events.

StorageCraft’s OneXafe Solo is the solution for businesses that need an affordable way to protect their critical systems and data. Solo’s plug and play technology means that it can be easily deployed to remote offices and sites, production facilities, and small business environments.

Data Protection for SMEs – Enterprise class, cost effective & simple

OneXafe Solo managed by 1Call protects critical computers and data including servers, CAD workstations, production control computers, laboratory computers, security controllers and environmental monitoring systems – in fact any critical IT asset that your organisation absolutely depends upon.

OneXafe Solo works by streaming data directly to the cloud to create a complete replica of the protected devices in the StorageCraft Cloud. OneXafe Solo significantly reduces infrastructure requirements onsite while disaster-proofing the data at the same time.

Simply deploy the OneXafe Solo on the network with the devices to be protected and 1Call’s managed services team will do the rest: configure protection for the devices, manage the cloud synchronisation, and then monitor the ongoing protection of your critical devices.

Watch the short webinar below where we provide an overview of the types of situations and assets that OneXafe Solo is designed for, and how 1Call can protect you critical technology assets no matter where they are located in New Zealand.

1Call Office Open for Level 2!

Unite against Covid-19!

Our offices will be open once again from Thursday 14th May. We will be operating under Covid-19 Alert Level 2 rules for workplaces, which means that we will have the following in place:

  • A visitor register for persons who enter the premises,
  • Hand-sanitiser for all visitors,
  • 1M distancing for all persons,
  • Enhanced hygiene practices for surfaces and equipment

You can also continue to contact us for all IT requests by phone, email or through the web:

Phone: 03-5779321 or 0800-939321

Email: use the Contact form on this website or email to support@1call.co.nz

Web: logon to the Client Services Portal

It’s great to be back at level 2 again!

1Call’s Covid-19 Alert Level 3 Status

The 1Call team will be continuing to work from home through Covid-19 Alert Level 3, and will be available to provide remote and onsite IT support for all customers during this period. Our offices will remain closed for the duration of alert level 3, however you can contact us as normal by phone, email or web for any support request.

Office: Closed during alert level 3

Phone: 03-5779321 or 0800-939321

Email: use the Contact form on this website or email to support@1call.co.nz

Web: logon to the Client Services Portal

Onsite work during alert level 3 will be carried out in accordance with all government requirements including provision for physical distancing, hygiene, contactless transactions and contact tracing.

As always, we’re here to support your business or organisation with all of your IT needs through this period!

Stay Connected with Teams during Covid-19 Level 3

Microsoft Teams


This video highlights how Teams helps people stay connected—even while social distancing. It briefly and visually covers a variety of Microsoft Teams features, showing you how to communicate and collaborate easily. Watch this short video to see how you can empower your team to continue working together, and to maintain communication with customers and suppliers.

Teams empowers your remote-working team by enabling them to:

  • Stay in touch with each other through chat, calling and status updates,
  • Share & collaborate on work through virtual meetings with video and screen share,
  • Connect face to face with customers without needing to travel or leave home,
  • Easily post up-to-date information front & centre for team consumption,
  • Access and share information resources from other Office products easily.

And all securely achieved with the Teams license included in most Microsoft 365 subscriptions!

Support during Covid-19 Level 4 Lockdown

Unite against COVID-19

The 1Call team will be continuing to work from home through the Covid-19 Level 4 lock-down period, and will be available to provide help desk and remote support for all customers during this period, including those providing essential services and those with staff working from home.

Our contact details for requesting support remain the same as normal; you can call us on 03-5779321 or 0800-939321, or use the Contact form on this website.

We’re here to support you and your staff through this period as best as we can. Stay safe and stay home if you can!

Work from anywhere with the incredible Acer Swift 5

Work from anywhere with the lightest 14" notebook available - the Acer Swift 5. At just 990g the  Swift 5 is designed to be carried around all-day for work.
The world’s first sub-1kg 14″ notebook – the Acer Swift 5

Designed to be carried around all-day for work and play, the Acer Swift 5 is the lightest 14” clamshell notebook that weighs just 990 grams and has a powerful NVIDIA® graphics card. It also has the latest Intel® Core™ CPU and is only 14.95mm thin, so you can be confident in its powerful design.

Superb Engineering – Tough, Light and Thin

The ultra-light magnesium-lithium and magnesium-aluminum metal chassis, at just 990g it is the lightest 14” notebook with a powerful graphics card in its class and it’s just 14.95mm thin. With its narrow bezels on three sides, and an impressive screen-to-body ratio, you get more on the 14” FHD IPS touchscreen.

Exceptional Design

When you’re on the move, you don’t want to worry about your laptop not performing as you’d expect. The Swift 5 gives you all the power you need for a full day’s work and play with battery life of up to 12.5 hours. 10th Gen Intel® Core™ processors deliver approx. 2.5x-3x accelerated AI performance, up to 2x Graphics performance and nearly 3x faster wireless speeds. The NVIDIA® GeForce® MX350 provides up to 2.5X faster performance over integrated graphics for photo and video-editing applications.

Get your Swift 5 Now…

From just $1,390 + GST for the Acer Swift 5 with Intel Core i5-8265u processor, 256GB NVMe SSD disk drive and Windows 10 Home, the Acer Swift is available now. Call us on 03-5779321 or contact us for more information.

1Call Holiday Hours

Merry Christmas from 1Call

1Call will be open right through the Christmas and New Year period for all IT and computer support services, except for the statutory holiday days.

You can call us for all service requests as normal on 03-5779321 or 0800-939321.

We wish all of our customers a merry Christmas and a happy New Year!

Windows 10 version 1803 End of Service

In keeping with Microsoft’s Windows 10 lifecycle policy, Windows 10 Home & Pro version 1803 will reach end of service on November 12th 2019. Earlier versions of Windows 10 (1507 through 1709) are already end of service.

What does this mean for you?

Windows 10 1803 end of service means that Microsoft will no longer support this version of Windows. That means no more updates and no support if something goes wrong. If you have Windows 10 Home or Pro editions, and are on version 1803 or earlier then you should look at upgrading before November. The two current versions of Windows 10 are 1809 and 1903.

How do you tell what version of Windows 10 you currently have?

Simply go to your Start button, Settings, System, About. Your version of Windows 10 will be listed at the bottom of the About page under Windows Specifications.

How to upgrade to a newer version?

There are two main ways to upgrade your Windows 10 version:

  • Use Windows Update – Go to Settings, Update & Security, click on Windows Update, click Check for Updates, wait for the check to complete and then select “Feature Update to Windows 10 version 1903”, or
  • Visit the Windows 10 Download page and click the Update Now button to download the Update Assistant tool, and click Run. Follow the instructions in the tool to update to the latest version of Windows.
Windows 10 1803 End Service Windows 10 May 2019 Update Now

The Windows 10 version upgrade involves a fairly large download so make sure that you are on a good fast connection before you start. The upgrade process could take an hour or longer to complete, and will require a restart of your computer. So, don’t do this if you need your computer for something else!

If you have any problems or would like assistance with the update please call or contact us.