StorageCraft OneXafe Solo

Plug-and-Play Data Protection – Anywhere, Anytime Management

Up to two-thirds of small and medium enterprises have experienced critical infrastructure failures such as malware attacks. Many of these organisations struggle to recover from the data loss, reputation loss or capability loss that results from these events. Data loss and downtime are the killer outcomes of these events that can bring even the biggest organisations down. Data and system backup is a key mitigation strategy to protect against these types of events.

StorageCraft’s OneXafe Solo is the solution for businesses that need an affordable way to protect their critical systems and data. Solo’s plug and play technology means that it can be easily deployed to remote offices and sites, production facilities, and small business environments.

Register now for our free StorageCraft OneXafe Solo webinar for a free $50 Prezzy card!

Data Protection for SMEs – Enterprise class, cost effective & simple

OneXafe Solo managed by 1Call protects critical computers and data including servers, CAD workstations, production control computers, laboratory computers, security controllers and environmental monitoring systems – in fact any critical IT asset that your organisation absolutely depends upon.

OneXafe Solo works by streaming data directly to the cloud to create a complete replica of the protected devices in the StorageCraft Cloud. OneXafe Solo significantly reduces infrastructure requirements onsite while disaster-proofing the data at the same time.

Simply deploy the OneXafe Solo on the network with the devices to be protected and 1Call’s managed services team will do the rest: configure protection for the devices, manage the cloud synchronisation, and then monitor the ongoing protection of your critical devices.

Join us for a short webinar in July where we will provide an overview of the types of situations and assets that OneXafe Solo is designed for, and how 1Call can protect you critical technology assets no matter where they are located in New Zealand.

1Call Office Open for Level 2!

Unite against Covid-19!

Our offices will be open once again from Thursday 14th May. We will be operating under Covid-19 Alert Level 2 rules for workplaces, which means that we will have the following in place:

  • A visitor register for persons who enter the premises,
  • Hand-sanitiser for all visitors,
  • 1M distancing for all persons,
  • Enhanced hygiene practices for surfaces and equipment

You can also continue to contact us for all IT requests by phone, email or through the web:

Phone: 03-5779321 or 0800-939321

Email: use the Contact form on this website or email to support@1call.co.nz

Web: logon to the Client Services Portal

It’s great to be back at level 2 again!

1Call’s Covid-19 Alert Level 3 Status

The 1Call team will be continuing to work from home through Covid-19 Alert Level 3, and will be available to provide remote and onsite IT support for all customers during this period. Our offices will remain closed for the duration of alert level 3, however you can contact us as normal by phone, email or web for any support request.

Office: Closed during alert level 3

Phone: 03-5779321 or 0800-939321

Email: use the Contact form on this website or email to support@1call.co.nz

Web: logon to the Client Services Portal

Onsite work during alert level 3 will be carried out in accordance with all government requirements including provision for physical distancing, hygiene, contactless transactions and contact tracing.

As always, we’re here to support your business or organisation with all of your IT needs through this period!

Stay Connected with Teams during Covid-19 Level 3

Microsoft Teams


This video highlights how Teams helps people stay connected—even while social distancing. It briefly and visually covers a variety of Microsoft Teams features, showing you how to communicate and collaborate easily. Watch this short video to see how you can empower your team to continue working together, and to maintain communication with customers and suppliers.

Teams empowers your remote-working team by enabling them to:

  • Stay in touch with each other through chat, calling and status updates,
  • Share & collaborate on work through virtual meetings with video and screen share,
  • Connect face to face with customers without needing to travel or leave home,
  • Easily post up-to-date information front & centre for team consumption,
  • Access and share information resources from other Office products easily.

And all securely achieved with the Teams license included in most Microsoft 365 subscriptions!

Support during Covid-19 Level 4 Lockdown

Unite against COVID-19

The 1Call team will be continuing to work from home through the Covid-19 Level 4 lock-down period, and will be available to provide help desk and remote support for all customers during this period, including those providing essential services and those with staff working from home.

Our contact details for requesting support remain the same as normal; you can call us on 03-5779321 or 0800-939321, or use the Contact form on this website.

We’re here to support you and your staff through this period as best as we can. Stay safe and stay home if you can!

Work from anywhere with the incredible Acer Swift 5

Work from anywhere with the lightest 14" notebook available - the Acer Swift 5. At just 990g the  Swift 5 is designed to be carried around all-day for work.
The world’s first sub-1kg 14″ notebook – the Acer Swift 5

Designed to be carried around all-day for work and play, the Acer Swift 5 is the lightest 14” clamshell notebook that weighs just 990 grams and has a powerful NVIDIA® graphics card. It also has the latest Intel® Core™ CPU and is only 14.95mm thin, so you can be confident in its powerful design.

Superb Engineering – Tough, Light and Thin

The ultra-light magnesium-lithium and magnesium-aluminum metal chassis, at just 990g it is the lightest 14” notebook with a powerful graphics card in its class and it’s just 14.95mm thin. With its narrow bezels on three sides, and an impressive screen-to-body ratio, you get more on the 14” FHD IPS touchscreen.

Exceptional Design

When you’re on the move, you don’t want to worry about your laptop not performing as you’d expect. The Swift 5 gives you all the power you need for a full day’s work and play with battery life of up to 12.5 hours. 10th Gen Intel® Core™ processors deliver approx. 2.5x-3x accelerated AI performance, up to 2x Graphics performance and nearly 3x faster wireless speeds. The NVIDIA® GeForce® MX350 provides up to 2.5X faster performance over integrated graphics for photo and video-editing applications.

Get your Swift 5 Now…

From just $1,390 + GST for the Acer Swift 5 with Intel Core i5-8265u processor, 256GB NVMe SSD disk drive and Windows 10 Home, the Acer Swift is available now. Call us on 03-5779321 or contact us for more information.

1Call Holiday Hours

Merry Christmas from 1Call

1Call will be open right through the Christmas and New Year period for all IT and computer support services, except for the statutory holiday days.

You can call us for all service requests as normal on 03-5779321 or 0800-939321.

We wish all of our customers a merry Christmas and a happy New Year!

Windows 10 version 1803 End of Service

In keeping with Microsoft’s Windows 10 lifecycle policy, Windows 10 Home & Pro version 1803 will reach end of service on November 12th 2019. Earlier versions of Windows 10 (1507 through 1709) are already end of service.

What does this mean for you?

Windows 10 1803 end of service means that Microsoft will no longer support this version of Windows. That means no more updates and no support if something goes wrong. If you have Windows 10 Home or Pro editions, and are on version 1803 or earlier then you should look at upgrading before November. The two current versions of Windows 10 are 1809 and 1903.

How do you tell what version of Windows 10 you currently have?

Simply go to your Start button, Settings, System, About. Your version of Windows 10 will be listed at the bottom of the About page under Windows Specifications.

How to upgrade to a newer version?

There are two main ways to upgrade your Windows 10 version:

  • Use Windows Update – Go to Settings, Update & Security, click on Windows Update, click Check for Updates, wait for the check to complete and then select “Feature Update to Windows 10 version 1903”, or
  • Visit the Windows 10 Download page and click the Update Now button to download the Update Assistant tool, and click Run. Follow the instructions in the tool to update to the latest version of Windows.
Windows 10 1803 End Service Windows 10 May 2019 Update Now

The Windows 10 version upgrade involves a fairly large download so make sure that you are on a good fast connection before you start. The upgrade process could take an hour or longer to complete, and will require a restart of your computer. So, don’t do this if you need your computer for something else!

If you have any problems or would like assistance with the update please call or contact us.

What is Microsoft 365 Business?

Microsoft 365 is an integrated solution that brings together best-in-class productivity tools, security, and device management capabilities for small to medium-sized businesses.


Microsoft 365 Business includes all of the features of Office 365 Business Premium (installed Office, Office Web Apps, OneDrive, Exchange Mailbox, SharePoint & Teams), plus Windows 10 Pro (latest version), plus Microsoft AutoPilot & Intune for simplified deployment and management.
Microsoft 365 Business costs just $30.20 per month and can be used to replace an existing Office 365 subscription. So if you already have Office 365 Premium you can upgrade to Microsoft 365 Business for just $11.30 per month more.
Tip: If you have existing Windows 7 devices part way through their life-cycle then Microsoft 365 offers the most economical option to upgrade to Windows 10.

Make the shift to a modern desktop

Starting January 14, 2020, security updates or support for PCs running Windows 7 will no longer be provided. Extended support for Office 2010 will end on October 13, 2020.

Upgrade to a modern desktop with Windows 10 and Office 365 to remain current with automatic security updates and deliver user-friendly experiences across all apps and devices.

Shift your expectations in how you use technology. Get the best computing experience for businesses of all sizes, powered by Windows and Office.

Here are four easy ways for you to shift to a modern desktop:

  • Upgrade your devices with Microsoft 365 for always up-to-date Windows 10 and Office with advanced security and device management
  • Upgrade your devices with Windows 10 Pro and Office 365
  • Replace your devices with new Windows 10 Pro hardware from HP or Lenovo
  • Replace your devices with Espresso Managed Desktops with Windows 10 Pro, from 1Call

Our advice is to start planning now, and make the shift to a modern desktop before the end of service for Windows 7 and Office 2010. Contact us now for obligation free advice on the best strategy for your business.